Return & Refund Policy

Last Updated: May 2026

We want you to love your purchase. If you are not completely satisfied with your order, we are here to help.

Please read our Return & Refund Policy carefully before making a purchase.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return, the item must:

  • Be unused and in original condition
  • Be in the original packaging
  • Not show signs of wear, damage, or alteration
  • Include proof of purchase or order number

Items returned without prior approval may not be accepted.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Personalized or custom-made jewelry
  • Gift cards
  • Final sale or clearance items
  • Items damaged through misuse or normal wear

We reserve the right to refuse returns that do not meet our return conditions.

Return Process

To request a return, please contact our support team before sending any item back.

Please include:

  • Your order number
  • Reason for the return
  • Photos of the item (if damaged or defective)

Once approved, we will provide return instructions.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.

If approved:

  • Refunds will be issued to your original payment method
  • Processing time is typically 5–10 business days
  • Your bank or payment provider may require additional processing time

Shipping fees are non-refundable unless the return is due to our error.

Damaged, Defective, or Incorrect Items

If you receive an item that is:

  • Damaged
  • Defective
  • Incorrect

Please contact us within 48 hours of delivery.

Include:

  • Your order number
  • Clear photos of the item
  • Photos of the packaging

We will review the issue and offer a replacement, store credit, or refund when appropriate.

Order Cancellations

Orders may be canceled within 12 hours of purchase.

Once an order has been processed or shipped, it can no longer be canceled.

If you need to make changes to your order, please contact us as soon as possible.

Late or Missing Refunds

If you have not received your refund yet:

  1. Check your bank account again
  2. Contact your credit card provider
  3. Contact your bank, as processing times may vary

If you still have not received your refund after several business days, please contact us.

Exchanges

We only replace items if they are defective, damaged, or incorrect.

If you need an exchange, please contact our support team for assistance.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong item was sent
  • The item arrived damaged
  • The item is defective

We recommend using a trackable shipping service for all returns.

We are not responsible for lost return packages.