Shipping Policy

Last Updated: May 2026

Thank you for shopping with us. We are committed to delivering your order as quickly and safely as possible. Please read our shipping policy carefully before placing an order.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Orders are processed Monday through Friday, excluding weekends and public holidays.

Please note:

  • Processing times may be extended during peak seasons, holidays, or promotional events.
  • Custom or personalized items may require additional processing time.

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Shipping Times

Estimated delivery times vary depending on your location and shipping method selected at checkout.

United States

Estimated delivery: 5–12 business days

Australia

Estimated delivery: 5–10 business days

Canada & United Kingdom

Estimated delivery: 7–14 business days

International Orders

Estimated delivery: 7–18 business days

Please understand that shipping times are estimates and may occasionally be affected by:

  • Customs clearance delays
  • Carrier disruptions
  • Weather conditions
  • High seasonal demand
  • Incorrect shipping information

We are not responsible for delays caused by shipping carriers or customs authorities.

Shipping Costs

Shipping fees are calculated automatically at checkout based on:

  • Destination country
  • Shipping method
  • Order weight and size

From time to time, we may offer:

  • Free Shipping promotions
  • Discounted shipping offers
  • Bundle shipping savings

Any active shipping promotions will be displayed on our website.

Tracking Information

After your order has been shipped, you will receive an email with a tracking number.

Please allow 24–48 hours for tracking updates to appear in the carrier’s system.

If you do not receive tracking information within a few days after shipment, please contact our support team.

Incorrect or Incomplete Addresses

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete address is provided:

  • Delivery delays may occur
  • Packages may be returned to sender
  • Additional shipping fees may apply for reshipment

We are not responsible for orders delivered to incorrectly entered addresses.

Please contact us immediately if you notice an error in your shipping details after placing an order.

Lost, Stolen, or Delayed Packages

We understand how frustrating shipping issues can be.

If your package is:

  • Lost in transit
  • Marked as delivered but not received
  • Significantly delayed

Please contact us and we will work with the shipping carrier to assist you.

Please note:

  • We are not responsible for stolen packages after confirmed delivery.
  • Shipping investigations may take several business days depending on the carrier.

Customs, Duties & Import Taxes

International customers may be subject to:

  • Import duties
  • Customs fees
  • VAT or local taxes

These charges are determined by your local customs authority and are the responsibility of the customer.

We are not responsible for customs delays or additional import charges.

Multiple Packages

In some cases, orders may arrive in separate packages.

This may happen when:

  • Products are shipped from different warehouses
  • Certain items require separate packaging
  • One item becomes temporarily delayed

You may receive multiple tracking numbers for a single order.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • Photos of the damaged item
  • Photos of the packaging

We will review the issue and assist with a replacement or suitable resolution.